+ Where can I find my Points transactions?
You can find all of your Points transactions here.
+ How do I spend my Points?
You can spend your points trying your luck on the Lucky Draw wheel or by redeeming select prizes in the Points Store.
+ Why can’t I spend my Points?
You must be logged in to spend Points. Points cannot be spent if you do not have enough Points to spend or if the prize cannot be shipped to your country or region.
+ Will my Points be refunded if a redemption fails?
If the redemption is not processed, Points will not be deducted from the account. If the redeemed product is unavailable, your Points will be refunded within 24 hours. Any shipped redemptions cannot be refunded.
+When do I receive my redeemed product(s)?
A member of our team will reach out to you within 24 hours of redemption. Estimated shipping times for redemptions of physical products will be provided in the e-mail.
+ Do the redeemed prizes come with warranty?
All redeemed prizes are covered under a six-month period. To contact support, e-mail us at firstname.lastname@example.org or call us at (888) 842-1178.
+ Do points expire?
Your E-Z ink Points will not be expired.
+ What happens if I accidentally redeemed the wrong model?
E-mail us at email@example.com or call us at (888) 842-1178 once you found out redeemed the wrong model. Please note that any shipped redemptions cannot be changed or refunded.
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